I was hired as Moveline's User Experience Director in April 2014 where I worked on the User Experience for Moveline's various products. My day-to-day tasks included improving our current product experience, conducting user feedback & testing, managing designers and making sure design is executed properly with the development team.
One of my biggest tasks was redesigning the UX and UI of the current Stuff Management tool or online inventory, which was a place where customers could edit or update items in their inventory to get an accurate quote for their upcoming move.
When a customer wanted to get a quote they would contact Moveline to do a video survey of their stuff. A representative from Moveline would Facetime or video chat with the customer to get an accurate video inventory of all their stuff that was going. After the video inventory was complete, the customer would receive a link to an online inventory. This online inventory allowed existing Moveline customers to edit and update their current inventory to get more accurate quotes for their move.